Frequently Asked Questions

Everything you need to know about your Perilla Lingerie order.

How do I choose the correct size for my lingerie?

We provide a detailed Size Guide on every product page. We recommend taking fresh measurements of your bust and hips to compare against our chart, as our premium lace and silk fabrics have varying degrees of stretch.

What is your shipping policy and delivery timeline?

We offer worldwide shipping. Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 days, while international delivery ranges from 7-14 business days depending on the destination.

Can I return or exchange intimate apparel?

For hygiene reasons, we only accept returns on items that are unworn, unwashed, and have all original tags and protective hygiene liners intact. Returns must be initiated within 14 days of delivery.

How should I care for my Perilla Lingerie pieces?

To maintain the delicate nature of our lace and embroidery, we strictly recommend hand washing in cold water with a gentle detergent. Always air dry flat and avoid wringing or machine drying.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.

Is your packaging discreet?

Yes, all orders are shipped in plain, unmarked outer packaging to ensure your privacy. Inside, your lingerie will be beautifully wrapped in our signature branded tissue and gift boxes.